What is the credit refund policy?

If you have purchased credits, the first thing to separate is which portion remains unused and which portion has already been consumed by translation or related services. Refund treatment usually depends on that distinction.

Unused credits

If credits have not yet been used, refund treatment can usually follow the unused proportion. In other words, the refund amount is calculated based on the remaining balance relative to the original purchase amount.

Used credits

Credits already consumed by translation or related services are generally not refundable because the service capacity has already been delivered.

System errors or abnormal deductions

If you believe the deduction was caused by a system problem or that the service was not delivered as expected, contact support for further review. Once confirmed, it can be handled according to the actual situation.

Check before buying again

Before purchasing more, review your current balance, used quota, and expected workload once more so repeat purchases are easier to avoid.