Help Center

Find answers without digging through every article

Start with featured setup guides, then narrow by topic when you need billing, glossary, switcher, or translation workflow docs.

Featured docs

The fastest path for first-time setup, glossary control, and publishing your first localized storefront.

Help CenterOverview

Ciwi AI Translator Shopify App Overview

Understand the current Ciwi workflow across languages, v4 tasks, glossary, storefront switcher, credits, and review tools.

Help CenterGlossary

How to set up and use glossary?

Use glossary entries to lock brand terms, control wording by language range, and keep translation output more stable across modules.

Help CenterTranslation Workflow

How to translate your Shopify store?

Run the current Ciwi workflow from language setup to v4 job creation, review, and publish.

Help CenterSwitcher

How to enable the language & currency exchange switcher

Connect the Ciwi storefront switcher to your Shopify theme and confirm the app-side settings are ready.

Help CenterModels

What are the differences when choosing different translation models?

Choose a model based on speed, cost, and wording quality, then stabilize the output with glossary and review.

Help CenterCurrency

How to set up multi-currency pricing on your Shopify store?

Configure currencies, exchange rates, rounding, and storefront display before turning on automatic currency experiences.

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28articles

Overview

1 articles

Help CenterOverview4 min read

Ciwi AI Translator Shopify App Overview

Understand the current Ciwi workflow across languages, v4 tasks, glossary, storefront switcher, credits, and review tools.

Geolocation

2 articles

Help CenterGeolocation3 min read

Can I auto switch language or currency based on visitors' geolocation?

Learn when geolocation-based switching helps, what it depends on, and why it should complement a visible storefront switcher.

Help CenterGeolocation3 min read

How to set regarding geolocation

Turn on geolocation-based language and currency behavior after your language, currency, and switcher setup is complete.

Switcher

2 articles

Help CenterSwitcher2 min read

Can I place the switcher in the header or footer of the website?

Choose a storefront switcher placement that stays visible, works on mobile, and supports both language and currency changes.

Help CenterSwitcher4 min read

How to enable the language & currency exchange switcher

Connect the Ciwi storefront switcher to your Shopify theme and confirm the app-side settings are ready.

Glossary

1 articles

Help CenterGlossary4 min read

How to set up and use glossary?

Use glossary entries to lock brand terms, control wording by language range, and keep translation output more stable across modules.

Languages

1 articles

Help CenterLanguages4 min read

How to add and manage languages in Ciwi

Use the Language page to add target languages, check coverage, publish or unpublish them, and control automatic translation per language.

FAQ

1 articles

Help CenterFAQ5 min read

FAQs About Translation

Answers to the current Ciwi questions merchants ask most often about workflow, publishing, credits, and quality control.

Translation Workflow

2 articles

Help CenterTranslation Workflow6 min read

How to translate your Shopify store?

Run the current Ciwi workflow from language setup to v4 job creation, review, and publish.

Help CenterTranslation Workflow3 min read

Can I create translation tasks for multiple target languages at once?

Yes. Ciwi can create one v4 job per selected target language, which is better for progress tracking and review.

Task Setup

1 articles

Help CenterTask Setup5 min read

How to configure a v4 translation task and estimate credits

Set target languages, content modules, AI model, overwrite behavior, and credit estimate before you create v4 jobs.

Currency

1 articles

Help CenterCurrency4 min read

How to set up multi-currency pricing on your Shopify store?

Configure currencies, exchange rates, rounding, and storefront display before turning on automatic currency experiences.

Models

1 articles

Help CenterModels4 min read

What are the differences when choosing different translation models?

Choose a model based on speed, cost, and wording quality, then stabilize the output with glossary and review.

Content Modules

1 articles

Help CenterContent Modules5 min read

What content can Ciwi translate in Shopify?

See which Shopify modules the current app covers, including product content, structured data, theme text, and optional custom Liquid.

Credits

3 articles

Help CenterCredits3 min read

How can I check my credit balance?

Check available credits on the Pricing page and compare that balance against the estimate shown before creating v4 jobs.

Help CenterCredits3 min read

Where to buy credits

Buy additional credits from the app when the next translation task is larger than your current balance.

Help CenterCredits4 min read

What is the credit refund policy?

Review the current Pricing-page policy on refunds, subscription credit reset, and carry-over behavior after cancel or downgrade.

Bundle Discount

4 articles

Help CenterBundle Discount3 min read

Bundle Discount App Overview

Understand how Bundle Discount turns offers into a storefront campaign with quantity breaks, BXGY, complete bundles, and free gift rewards.

Help CenterBundle Discount4 min read

How to create a bundle offer

Build a bundle campaign step by step: choose a template, compose products, set discount rules, then schedule and publish.

Help CenterBundle Discount4 min read

Bundle offer types explained

Learn how quantity breaks, BXGY, complete bundles, and free gifts behave, and how Shopify product and order discounts combine.

Help CenterBundle Discount3 min read

How to read Bundle analytics

Read Bundle Discount analytics with visitors, bundle orders, conversion to bundle, and daily added revenue by offer and time range.

Spark

7 articles

Help CenterSpark3 min read