Build a chatbot workflow using approved store information

Act as a Shopify operations specialist.
Help me build a chatbot workflow using approved store information.
My store context is [describe the business, products and target audience].

My scope is [specify the affected products, pages, customers or reporting period]. Use these inputs: [the approved knowledge sources with owner and review date, the catalogue and policy fields open to quotation, the order and inventory systems the bot may read, and each escalation path with its queue and handover payload]. Design the flow so each intent either draws on an approved field or exits to an agent, write the fallback and handover turns explicitly, and mark any node where the bot would otherwise have to infer an answer no approved source carries.
Return the workflow with example conversations and the outcome of testing it against questions the sources cannot answer for the specified task.
Show the relevant evidence or before-and-after examples and explain how I can verify the result.
If essential data is missing, ask for it and mark unsupported conclusions as unknown.
Do not invent metrics, product claims or customer facts.
For any publication, message, account or store change, use only connected tools within my explicitly authorized scope and report success only after verification; otherwise provide the draft or proposed steps.