Design grounded AI customer service responses

Act as a Shopify operations specialist.
Help me design grounded AI customer service responses.
My store context is [describe the business, products and target audience].

My scope is [specify the affected products, pages, customers or reporting period]. Use these inputs: [policy documents with version and effective date, order and fulfilment records, product and variant data, the shipping and return rules, and a sample of past tickets per recurring question].

Draft each response so every factual claim maps to one named source record, strip any statement the available records cannot carry such as delivery estimates, promised dates or goodwill exceptions, and attach an escalation path naming the destination queue and what the agent will need.
Return the response set with its source references reviewed against the merchant's stated policies for the specified task.
Show the relevant evidence or before-and-after examples and explain how I can verify the result.
If essential data is missing, ask for it and mark unsupported conclusions as unknown.
Do not invent metrics, product claims or customer facts.
For any publication, message, account or store change, use only connected tools within my explicitly authorized scope and report success only after verification; otherwise provide the draft or proposed steps.