Translation service guarantees terms

I. Translation Quality Assurance Terms

1.1 Quality Commitment We provide professional-grade translation services that meet industry standards. Translations follow ISO 17100:2015 quality control procedures, including but not limited to: • Dual-proofreading process (initial translation + professional review) • Terminology consistency checks • Cultural adaptability evaluation

1.2 Quality Remedies If a user submits a written quality complaint and it is confirmed by our quality committee: ① Free manual revision will be provided within 72 hours ② Credit refund proportional to the defective portion (up to 100%)

1.3 Quality Dispute Resolution Disputes are subject to arbitration by a third-party language service industry association. Disputed funds will be frozen during arbitration.

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II. Customer Service Priority Terms

2.1 Response Mechanism • Urgent needs responded to within 2 hours • Standard needs receive solutions within 24 hours • Major needs are assigned a dedicated customer success manager

2.2 Feature Development Priority For reasonable feature requests from paying users: ① Added to the priority queue for the next dev cycle ② Monthly progress reports provided ③ Early access to beta testing

2.3 Service Continuity Guarantee We guarantee at least 2 professional technical support staff available within 24 hours.

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III. Transparent Pricing Terms

3.1 Pricing Standards We use a cost-plus pricing model, with the following pricing factors: • Base rate (per 1,000 characters) • Language complexity coefficient • Rush order fee chart

3.2 No Hidden Charges Commitment We explicitly do not charge for: • Account management • Payment processing fees • Auto-renewals • Minimum spending requirements

3.3 Dispute Handling for Fees A billing details inquiry system is available. Disputes will be reviewed within 48 hours.

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IV. Digital Asset Protection Terms

4.1 Ownership of Translation Results Users retain full rights to translated content: • Permanent usage rights • Rights to reprocess • Commercial application rights

4.2 Data Retention Policy Even after service termination, we ensure: ① Dual backups of source and translated files

4.3 Security Measures We implement GDPR-compliant protocols, including: • AES-256 encryption for data storage